Frequently Asked Questions

We work out of our home studio in North Andover, MA. You may see us on the highway driving our balloon bus though!

Delivery and installation is $4 per mile from Polished Balloons HQ in North Andover to your event location, with a minimum delivery and installation fee of $300.

Yes! We work out of our home studio in North Andover, MA and service Massachusetts and Southern New Hampshire. BUT we’re always open to travel wherever you’re celebrating.

Delivery minimum is $300 (before delivery and installation).

A custom color is essentially a double-stuffed balloon to create a new color. For example, imagine placing a red balloon inside of a white balloon. The result is a creamy, pink balloon. We’re creating a balloon color that simply doesn’t exist yet! We hand stuff all of the custom balloons, hence the additional custom color fee.

Yes! We offer pick-up garlands in sizes 6 and 8 feet at our home studio in North Andover, Monday-Thursday. We do not offer pick-up garlands on Fridays-Sundays because we are out of the office on installations!

Both the 6 and 8 foot garlands fit comfortably in small SUVS with the rear seats lowered. We strongly recommend that you remove all car seats, strollers, and miscellaneous items before arriving to ensure your garland will be comfortable.

Because the balloons are filled with air and not helium, balloon garlands will look perfect for at least two weeks if kept inside. Polished Balloons only uses professional balloons, so they’re much more luxurious and thicker than balloons you’d find from Amazon or a party store.

If your installation is inside, a while! If your installation is outside, well, that depends.

During the summer, we recommend installations be out of direct sunlight, as well as utilizing lighter color balloons. Balloons, especially dark balloons, are more likely to pop in the heat. We recommend installing your balloons in the summer, about one to two hours before your event. The balloons will look beautiful for a couple of hours. If it’s too cold for you to be outside, it’s too cold for balloons.

*Polished Balloons is not responsible for the balloons once we leave the installation site. Once we leave, the balloons are yours.

It’s in their nature to pop! Asking a balloon not to pop is like asking a dog not to bark. Balloons pop, it's what they do. BUT don’t worry! The balloon garlands have tons of balloons, if one or two pop, you may not even notice! Because we use high quality balloons, popping is a less likely occurrence -- unless your party guests run around with scissors, then that’s on you :)

Yes and no! If you rent a rental item from us, yes, we’ll return at the end of the event to tear-down the installation with an additional tear-down fee. We’re happy to pop the balloons from the rental item or you’re welcome to take them home.

If we do not provide a rental item, it is the client’s responsibility to remove the balloons. The balloons have served their purpose, so simply pop the balloons!

If you are interested in us returning to tear-down the installation, this can be provided for an additional fee. Please be sure to mention that you’d like us to breakdown the installation in your inquiry form. Tear-down fees are determined by the time requested and the distance from Polished Balloons HQ in North Andover.

We use 100% biodegradable latex balloons as well as mylar foil balloons. We use the highest quality balloons available. Our preferred brands of balloons are Tuftex and Qualatex.

We have a couple of methods to install the balloons, but we mostly utilize 3M Command Hooks. Because the balloons are filled with air and not helium, they must be attached to something in order to create a shape. Some venues do not allow us to attach command hooks to the walls. We always recommended reaching out to the venue to ensure they’ll be comfortable with our method.

Yes! We offer our gold circle arch, standalone balloon arch, and balloon wall. Rental item pricing does not include the tear-down fee.

Unfortunately, we DO NOT offer helium balloons…AKA the non-renewable resource that makes the balloons float.

We’re AIR only over here (and a little bit of creative magic).

Ready to book? Fill out our INQUIRY FORM to get started. We recommend filling out the form as completely as possible.

We take our time to review each request thoughtfully. Due to our high inquiry volume, please expect a response after 48-72 hours.